Frequently Asked Questions
HOW DO I ORDER?
On our stock products, the preferred method would be email. You can print off our ORDER FORM. You can also fax us at 218.692.3375 or call your order in to 800.638.0017. On custom products, please call to provide us with the information we need to get started on your product/garment(s).
WHAT IS YOUR MINIMUM ORDER?
Wholesale accounts do not need to reach a minimum order for dollar amounts on souvenirs. We want you to feel comfortable with the quantities you are purchasing. Some items, which are shown as part of a display unit, are sold as a unit. Postcards are sold in bundles of 50 cards per view. Embroidered and screen printed goods have their own Minimum Order Quantity (MOQ). We can help you navigate through the options involved with those items. Custom embroidery has a one-piece MOQ. Custom screen printing has a MOQ of 24. Minimums for ad specialty promo items vary by item. We will be happy to quote you on each item of interest.
WHAT ARE YOUR TERMS?
Our standard terms for established accounts are Net 30. New accounts can prepay with a check or money order, or pay via credit card (Visa, Master Card, Discover or American Express) or COD. You can apply for credit by filling out and submitting a credit data sheet that includes four trade references and your sales tax number. If an account is past due, no new orders will be sent. Past due accounts will be charged a 1.5% monthly finance fee. All custom orders require a 50% deposit.
HOW DO I ACCESS YOUR PRICING?
Email us by filling out the form HERE. We will email you back which will unlock pricing on our catalog’s PDFs under the “Our Products” tab on our home page. Custom products will be quoted on request.
HOW WILL MY PRODUCT ARRIVE?
All orders are subject to availability. Stock merchandise ships FOB: Crosslake. Custom merchandise ships FOB: Factory. Our preferred carrier is UPS, and your order will ship in most cases within 4-6 days via this method unless you specify your preference for FedEx. We reserve the right to change preferred carriers without notice. If you prefer to have your order shipped collect on your UPS or FedEx account number, you must provide us with that number. We reserve the right to charge a handling fee per box or per order on collect orders.
WHAT HAPPENS WITH BACKORDERS?
Items not available at time of order fulfillment will automatically be placed on backorder and shipped upon arrival in Crosslake if the total of the shipment is at least $50.00. Backorders for less than this amount will be held and shipped with your next order. Feel free to specify “No Backorders” when you order.
WHAT IF I HAVE A CLAIM?
All claims for damage or shortages must be made to NMN within 5 (five) days of delivery. No claims are allowed without prior authorization. Save shipping carton and materials for carrier inspection. Obvious carrier damage must be noted with carrier upon delivery. No speculation is allowed on our products. There will be a 15% restocking charge billed for any returned goods.
WHAT IF I NEED UPC BARCODES?
Many of our items are already barcoded. Barcodes for items that do not have a UPC may be purchased from NMN for $0.03 each in bulk or $0.05 each affixed.
MAY I USE YOUR CATALOG IMAGES?
No. All images on this site and in our published catalogs are the property of NMN, Inc. and cannot be reproduced. All artwork, photography and renderings are the property of NMN, Inc. Photos of various items are not actual size; if you have a question on a specific item, please contact us.
WHAT ARE YOUR REQUIREMENTS FOR SUBMITTING ARTWORK?
It varies with each item and you are encouraged to contact us for the specifics. On all items that deal with photography, we prefer jpegs of at least 300 dpi. On custom items like souvenirs and clothing designs we can use your vectored art. When we need to convert your art or generate art for you there may be art charges of $75.00 per hour.
MAY I USE MY DESIGN ON ONE OF YOUR EXISTING ITEMS?
Yes, but bear in mind that many of our items are purchased from factories where the minimums are quite high. We will be happy to quote items for you, but we may need to find alternate factories to find a more suitable minimum.